Introduction
Novaira Filtration Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

Who We Are
Company Name: Novaira Filtration Ltd
Registered Address: 5-6 Kensington, Cockton Hill Road, Bishop Auckland, Co Durham, DL14 6HX, United Kingdom
Email: customer.service@novaira.com
Telephone: +44 (0)1670 338853
If you have any questions about this Privacy Statement or how we handle your personal data, please contact us using the details above.

Information We Collect
We may collect and process the following types of personal information:

Information You Provide

• Name
• Company name
• Job title
• Email address
• Telephone number
• Postal address
• Information contained in enquiries, correspondence, or project documentation

Information Collected Automatically
When you visit our website, we may collect:

• IP address
• Browser type and version
• Operating system
• Pages visited
• Date and time of access
• Website usage data collected through cookies and analytics tools

How We Use Your Information
We may use your personal information to:

• Respond to enquiries and requests
• Provide engineering services and project support
• Prepare quotations and proposals
• Manage contracts and client relationships
• Improve our website and services
• Comply with legal and regulatory obligations
• Send relevant business communications where permitted by law

Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent (where required)

Sharing Your Information
We do not sell personal information. We may share information with:

• Professional advisers (such as accountants, solicitors, and insurers)
• IT service providers and website hosting providers
• Regulatory authorities where required by law
• Subcontractors and suppliers involved in delivering our services

All third parties are required to protect personal data and process it only in accordance with our instructions and applicable law.

Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and contractual
requirements.

Your Rights
Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request erasure of your personal data in certain circumstances
• Restrict processing
• Object to processing based on legitimate interests
• Request transfer of your data where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

International Transfers
Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Complaints
If you are concerned about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the UK supervisory authority: Information Commissioner's Office (ICO)

Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us
Company Name: Novaira Filtration Ltd
Registered Address: 5-6 Kensington, Cockton Hill Road, Bishop Auckland, Co Durham, DL14 6HX, United Kingdom
Email: customer.service@novaira.com
Telephone: +44 (0)1670 338853
For any privacy-related enquiries, please contact us at customer.service@novaira.com